Are you Tweeting on Twitter? Your Customers Are

Twitter is rapidly becoming the next big thing in social media – for awhile people didn’t believe in it but it now is behind Facebook and MySpace in the race for daily social networking hits. I did a Twitter campaign for a client recently and tripled their traffic in a month – TRIPLED! Its free and its fun, give it a try.

Below is a great article on Twitter changing the travel industry by Christopher Elliott.

(Tribune Media Services) — “There’s a plane in the Hudson. I’m on the ferry going to pick up the people.”

Those words, hastily typed on Janis Krums’ iPhone just after US Airways flight 1549 crashed into the Hudson River last month, marked yet another milestone in the microblogging revolution.

Krums, a Sarasota, Florida, entrepreneur, posted his observations and a compelling photo of a half-submerged aircraft to Twitter, where it was seen by hundreds of people before other media organizations knew about the accident.

Twitter and related sites such as BrightKite have been breaking news since they’ve been around. They’ve offered first-hand accounts of events such as the terrorist attacks in Mumbai, the Virginia Tech shootings and California’s wildfires.

Before Krums scooped the New York media on the biggest news story of the year so far, there was Mike Wilson, aka “2drinksbehind,” who twittered his observations after his Continental Airlines flight slid off the runway and burst into flames in Denver late last year.

“We were in the middle of a normal takeoff when we suddenly veered off,” he reported. Then he posted a picture of the crash. Then he tweeted that Continental kept the survivors “locked up” in its lounge until it could sort everything out. “Won’t even serve us drinks,” he added.

So what? “The world will never be the same,” says Joel Comm, author of the book “Twitter Power: How to Dominate Your Market One Tweet at a Time.” The airline crashes marked a turning point for this emerging technology, according to Comm and other social media experts. Once the domain of a few early adopters, microblogging is now being embraced by the masses. It could change the way we travel.

“The viral nature of interesting posts expand your reach and influence,” says Comm.

He’s right. Seven out of 10 Twitter users joined just last year, according to the latest HubSpot “State of the Twittersphere” report. Somewhere between 5,000 and 10,000 Twitter accounts are opened every day. Most microbloggers have a small circle of friends — fewer than 30 — with whom they share their day-to-day thoughts. But as microblogging grows, so will the power and influence of these Twitterers, who blast dispatches not to exceed 140 characters to their network of “followers.”

Microblogging could enlighten and empower travelers, who used to be at the mercy of their airline, car-rental company or hotel. Imagine you’re Continental, and a plane-crash survivor has accused you of keeping him prisoner. What if your vast social network finds out about the bedbugs in your hotel room the moment you check in? Or your friends discover the silly surcharges on your rental vehicle before the car-rental firm’s customer service department has any inkling? Wouldn’t that change everything?

So how do you become a part of this microblogging movement? Here are eight tips from the experts.

Continue reading the full article here: http://www.cnn.com/2009/TRAVEL/02/10/microblogging.travel/index.html

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